At MAIAK9, we are committed to protecting the privacy of our clients and their personal information. This Privacy Policy outlines how we collect, use, and safeguard personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws.

1. Information We Collect

When you engage with MAIAK9 for dog training services, we may collect the following personal information:

• Client Information: Name, address, email address, phone number.
• Dog Information: Name, breed, age, medical or behavioral history.
• Payment Information: If you make payments via card or bank transfer, we process payments securely through a third-party provider (we do not store payment details).
• Marketing Preferences: Your consent regarding receiving promotional emails, offers, or newsletters.
• Photographs & Videos: Images and videos of dogs during training sessions, events, or other business activities.

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide professional dog training services tailored to your needs.
• Client Communication: To contact you regarding appointments, progress updates, or inquiries.
• Marketing & Social Media: To share images and videos of client dogs on our website, social media platforms, marketing materials, and promotional content.
• Legal & Business Compliance: To comply with legal obligations and maintain business records.

3. Use of Client Dog Images and Videos

MAIAK9 may take photographs and videos of your dog during training sessions. These may be used for promotional purposes, including but not limited to:

• Social Media (Instagram, Facebook, TikTok, etc.)
• Website & Blog Content
• Marketing Materials (Flyers, Brochures, Digital Ads, etc.)
• Educational Content & Case Studies

Your Rights:

• You have the right to request that your dog’s images or videos are not used for marketing purposes.
• If you wish to withdraw previously given consent, you can do so at any time by contacting us at info@maiak9.com.
• We will never share personal client details alongside images unless explicitly agreed.

4. How We Protect Your Data

We implement appropriate technical and security measures to protect your personal data from unauthorized access, loss, or misuse. These include:

• Secure storage of client information.
• Limited access to personal data only for authorized personnel.
• Compliance with UK GDPR data retention policies.

5. Sharing Your Data

We do not sell or share your personal data with third parties except in the following cases:

• Legal Compliance: If required by law or regulatory authorities.
• Service Providers: When necessary to facilitate payments, website management, or marketing tools (e.g., email newsletters).

6. Your Data Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your personal data.
• Withdraw consent for marketing communications or image use.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated.

To exercise your rights, please contact us at info@maiak9.com.

7. Retention of Data

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. After this period, data will be securely deleted or anonymized.

8. Updates to This Policy

MAIAK9 may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.

9. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

MAIAK9

167-169 Great Portland Street, 5th Floor, London, W1W 5PF

info@maiak9.com

+44 7392464881

By engaging with our services, you acknowledge and agree to the terms outlined in this Privacy Policy.